Privacy Policy

Effective Date: 18/12/2024

Sentinel Plan Management (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Full name, address, contact details (phone and email), NDIS number, and other identifying details.
Financial Information: Bank account details or funding information required to process invoices and payments.
Support Information: Information about the supports or services you receive as part of your NDIS plan.
Communications: Any correspondence, inquiries, or feedback provided through our website, email, or phone.

2. How We Collect Your Information

We may collect personal information through the following methods:

When you communicate with us via phone, email, or website inquiries.
When you sign up for our services or request support.
From third parties such as your providers, NDIS planners, or other approved representatives.

We ensure all collection is done lawfully, fairly, and with your consent where necessary.

3. How We Use Your Information

We use your personal information to:

Provide and manage our NDIS plan management services.
Communicate with you about your plan, payments, or inquiries.
Submit invoices and claims to the NDIS portal on your behalf.
Comply with our legal obligations or resolve disputes.
Improve our services to ensure you have a seamless experience.

4. Disclosure of Your Information

We will not share your personal information without your consent except in the following circumstances:

To NDIS service providers or agencies for payment processing and plan management.
To third-party systems or platforms involved in managing NDIS claims.
If required by law or to comply with legal processes.

All third-party providers are bound to protect your privacy under applicable laws and confidentiality agreements.

5. How We Protect Your Information

We implement industry-standard safeguards to protect your personal information, including:

Secure data storage and encryption practices.
Restricted access to authorized personnel only.
Regular audits to ensure compliance with privacy obligations.

While we strive to protect your information, no data transmission over the internet can be guaranteed secure.

6. Your Rights

You have the right to:

Access, update, or correct your personal information at any time.
Withdraw consent where it has been previously given.
Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details below.

7. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Sentinel Plan Management
Phone: +61 481 021 717
Email: contact[@]sentinelplanmanagement.com
Website: https://sentinelplanmanagement.com

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The updated version will always be available on our website.